Seeing a Doctor
You can make an appointment to see your doctor by telephoning the surgery 01328 737000 at any time during opening hours. If your usual doctor is not available, you can make an appointment to see another of the Practice doctors.
If you need to see a doctor on the same day at the surgery, please ring at 8.00am for an appointment. Please ring and make an appointment for the emergency surgery.
The doctors offer an emergency surgery each day, which are book on the day appointments for emergencies.
Roughly half of our morning appointments are available to book up to 6 weeks in advance and half are only released on the day.
Click on the link below for our surgery timetable:
If you need to see a doctor or nurse in an emergency you can call the surgery on 01328 737000 during opening times.
Seeing a Nurse
If you need to see a nurse appointments can be made in the usual way through reception, or by referral from your doctor (also see the Clinics page for available services).
During busy periods we provide a nurse led triage system (telephone only) between 8-8.45am each day. Just ring reception on 01328 737000 and ask if you can speak to a Nurse.
We provide a limited number of telephone appointments between 12.30pm & 2pm and on a Wednesday and Thursday evening between 6.30pm & 7pm where you are able to speak to a GP . Just ring reception on 01328 737000 and ask if you can speak to a GP.
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Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remeber to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended Practice Opening Hours
We offer extended hours on a Wednesday evening (Drs Gorrod, Brudenell & Caswell)and on a Thursday evening (Dr Ince).
These are for pre-bookable appointments outside our normal contracted hours. Drs Gorrod, and Caswell alternate on a Friday.
Extended Access Service
GP practices in West Norfolk are now offering their patients access to appointments out of hours. There are appointments available until 8pm on weekdays and appointments on both Saturday and Sunday.
These appointments are available at hub/host practices in West Norfolk and can be booked by contacting our reception. There is a rotation system for hosting the service. Please contact the surgery if you require any information or would like to book one of these appointments.
Please telephone the surgery on 01328 737000 before 10.30am. We have a large practice area and visiting patients at home should only occur if they are unable to attend the surgery.
Home visits are generally for acutely ill patients who cannot travel, those receiving terminal care and house bound patients. Our community car scheme can bring patients to the surgery as needed.
Community Car Scheme
The surgery is extremely lucky to have an excellent community car scheme. Run by Mrs Daphne Potter, the scheme is a group of volunteer drivers who will take patients on medically related journeys. It is run from Holme Village Hall.
The scheme works closely with the surgery and many of the journeys are between patients' homes and the surgery. Patients are also taken to hospitals in Cambridge, Norwich, King's Lynn, Cromer, Kelling and the Physiotherapy department in Wells Cottage Hospital. Drivers take people to Residential Care Homes and to Tapping House in Snettisham as well as to dentists, opticians and chiropodists.
The scheme is always looking for more drivers. If you can help please contact Daphne Potter, Co-ordinator on 01485 210342. You will receive 45p per mile and join a band of dedicated, highly valued volunteers.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.